How does an AI receptionist handle emergency calls for HVAC or plumbing?

It asks qualifying questions (no heat, active leak, gas smell), tags the call as urgent, and immediately calls or texts your on-call technician while keeping the customer informed. Non-urgent calls get booked for the next open slot. Shtello Connect includes this dispatch logic for home-service businesses.

You define the emergency keywords, the on-call rotation and the escalation order (call tech → text tech → call owner). The customer gets a text with the expected arrival window.

Want this handled for you?

Shtello Connect sets up your AI front desk — calls, texts and website chat, 24/7, with appointment booking — from $199/mo plus usage. Hear the live demo