Is an AI receptionist HIPAA compliant?

It can be, if the vendor signs a Business Associate Agreement, encrypts call recordings and transcripts, limits the protected health information it collects, and restricts staff access. HIPAA compliance is a vendor practice, not a feature of AI itself. Ask any provider — including Shtello Connect — for their BAA and data-retention policy before going live.

A practical checklist: signed BAA; encryption in transit and at rest; configurable retention for recordings; no PHI in text messages unless the patient opts in; role-based access for your staff; audit logs; and a documented breach process.

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