What is an AI front desk?

An AI front desk is software that does the job of a receptionist across phone, text and web chat: greeting callers, answering FAQs, scheduling, collecting intake details and following up with leads. Unlike an IVR phone tree, it holds a real conversation. Shtello Connect is an AI front desk built for local businesses.

Compared with a chatbot, an AI front desk works on the phone as well as online. Compared with a phone tree, it understands what the caller wants without menus. Compared with an answering service, it does not put callers in a queue and is usually priced as a monthly plan plus usage rather than per operator minute.

Want this handled for you?

Shtello Connect sets up your AI front desk — calls, texts and website chat, 24/7, with appointment booking — from $199/mo plus usage. Hear the live demo