Will my customers know they are talking to an AI?

Usually yes if you choose to disclose it — and we recommend you do. Most callers do not mind when the AI answers instantly, resolves their question, and can hand off to a person. Shtello Connect lets you set the greeting, voice and disclosure wording, and transfers to staff whenever a caller asks.

Several states regulate automated calling and recording disclosures, so a short, honest greeting ("You're speaking with the AI assistant for …") is the safest default. Callers who want a human can say so at any time and are transferred or called back.

Want this handled for you?

Shtello Connect sets up your AI front desk — calls, texts and website chat, 24/7, with appointment booking — from $199/mo plus usage. Hear the live demo