What happens when the AI cannot answer a question?

A good AI receptionist takes a message, texts the caller a link, or transfers to a staff member — it never guesses. You define which topics trigger a handoff (emergencies, pricing disputes, legal questions). Shtello Connect logs every call and flags anything it could not resolve for follow-up.

Unresolved questions become training data: you add the answer once and the AI handles it next time.

Want this handled for you?

Shtello Connect sets up your AI front desk — calls, texts and website chat, 24/7, with appointment booking — from $199/mo plus usage. Hear the live demo